FAQs

Frequently asked questions

Shipping Policy

What are your delivery costs and times?

Delivery is free in France via Colissimo with tracking, and the delivery time is 2 to 7 working days. Within the United States, shipping is free via USPS with tracking, and delivery time is also 2-7 business days.

What are your order processing times and times?

Orders placed before 5:00 p.m. (UTC+01:00) are processed within 1-2 business days. Total delivery times are 2 to 7 working days.

What are the impacts of COVID-19 on delivery times?

Due to COVID-19, potential delays may occur. Please check for updated shipping times.

What happens if a package is delayed or lost?

Revnar is not responsible for delays, lost or damaged shipments. We will help you trace a missing package as much as possible.

How do you manage local taxes and duties?

Customs or import duties may be applied upon arrival in the destination country. These costs are the responsibility of the customer.

Handling and liability

What should I do if my delivery address is incorrect?

Contact our support team immediately. If the order has not been shipped, the address may be corrected. Otherwise, reshipping charges may apply.

What happens to untracked packages that disappear?

We are not responsible for untracked packages that go missing. It is recommended to choose a tracking option.

What are the order processing times?

All orders are shipped within a maximum of 2 business days.

How do I contact customer service for shipping questions?

For any questions regarding shipping, please contact: contact@revnar.com.

How to avoid delivery errors?

Please enter and check your shipping address carefully when ordering to avoid any delivery issues.

Refund Policy

What is your return and refund policy?

We accept returns and refunds within 90 days of delivery. Items must be unused, in original condition and in the original packaging.

What items cannot be returned?

Personalized items and gift cards cannot be returned.

How can I initiate a return?

To make a return, contact us at the following address: contact@revnar.com. Do not return your purchase to the sender's address without our consent.

Who covers the return costs?

Return costs are the responsibility of the customer, unless otherwise agreed.

What are the fees associated with returns?

Our payment gateway charges 5% of the item price as a transaction fee for all canceled or returned orders. A restocking fee of 10% of the item price will be charged for returned orders.

What happens if my returned item is damaged or incomplete?

In some situations, only partial refunds are given if the item is not in its original condition, damaged or incomplete.

What is the return address?

Contact our support team to obtain a unique customer code and return address. We will not take responsibility for items returned without this code.

How and when will I receive my refund?

Once your return is received and inspected, we will send you an approval or denial email. If approved, a credit will automatically be applied to your original payment method within a certain number of days.

What should I do if I haven't received my refund?

Check your bank account, contact your credit card company and your bank. If you still have not received the refund, contact us at contact@revnar.com.